Privacy Policy

1. Information We Collect

We collect personal and non-personal information through various means, including:

• Identity and Contact Information: Name, email address, mobile number (if provided), and username upon registration
• Preferences and Interests: Content genres, language preferences, and watchlist activity
• Behavioural and Viewing Data: Episodes watched, time spent, scroll patterns, search queries, and replay activity
• Technical Data: IP address, browser type, operating system, device identifiers, time zone, and referral source
• Subscription and Transaction Data: Details of plans purchased, payment status, and transaction identifiers (full payment credentials are handled by PCI-compliant third-party gateways)
• Customer Support Data: Content of messages, complaints, and feedback submitted through support channels

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To create and manage your StorySneak account
• To personalise your content feed and provide tailored recommendations
• To process and manage subscription payments
• To communicate important platform updates, policy changes, and service notifications
• To conduct platform analytics, improve user experience, and resolve technical issues
• To enforce our Terms and Conditions and prevent abuse or fraudulent activity
• To fulfil obligations under applicable legal or regulatory requirements

3. Disclosure of Information

StorySneak does not sell or commercially exploit your personal data. We may share information with:

• Authorised third-party vendors and service providers who assist in delivering platform services, subject to confidentiality obligations
• Government bodies, courts, or law enforcement agencies when required by law
• Successor entities in the event of a business restructuring, merger, or acquisition, subject to equivalent privacy protections

4. Cookies and Similar Technologies

We use cookies and related tracking technologies to maintain session continuity, remember user settings, and gather aggregate usage insights. You can configure your browser to reject or alert you to cookies; however, some features of StorySneak may not function correctly without them.

5. Data Retention

We retain your personal information for the period necessary to fulfil the purposes described in this policy or as mandated by law. Upon account deletion, we will erase or anonymise your data within a reasonable timeframe, subject to any legal hold requirements.

6. Your Rights as a User

• Access: Request details of the personal data we process about you
• Correction: Ask us to correct inaccurate or outdated information
• Deletion: Request erasure of your personal data, subject to applicable legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time

For any privacy-related requests, contact us at contact@storysneak.com.

7. Minors

StorySneak is not directed at children under the age of 13. We do not intentionally collect personal information from minors. If we are made aware of any such data being collected, it will be promptly removed from our systems.

8. Security Measures

We implement technical, physical, and administrative safeguards to protect your personal data from unauthorised access, loss, or misuse. These include encrypted data transmission, firewalled servers, and role-based internal access controls. Despite these measures, no digital platform can guarantee absolute data security.

9. Third-Party Links

StorySneak may contain links to external websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their respective privacy policies before providing any personal information.

10. Policy Updates

We may revise this Privacy Policy from time to time. Significant updates will be communicated through the platform or via registered email. Your continued use of StorySneak following any revision constitutes your acceptance of the updated policy.